After Sales Manager

Situations Vacant Ltd
Hereford, Herefordshire
From £36,000 to £45,000 per annum
03 Oct 2019
30 Oct 2019
Hair & Beauty
Contract Type
Full Time

Basic Salary: £36,000pa Dependant on experience + OTE £45,000pa

Our Client, a well respected dealership is looking for their next Aftersales Manager. You will be responsible for guiding and motivating the aftersales team by personally demonstrating and encouraging the skills and behaviours associated with the company and manufacturer's brand values. Customer engagement will be at the forefront of everything you do as well as encouraging your team to deliver in a busy pressurised environment and maintaining high customer standards.

Aftersales Manager roles & Responsibilities:
  • To develop After Sales Department plans and budgets to achieve agreed financial, marketing, staffing and sales targets. Long, medium and short term objectives.
  • Ensure that recruitment is conducted with reference to current policies and procedures.
  • Ensure that appraisals are conducted for each employee and training plans / staff development programmes are agreed and implemented at time intervals as periodically agreed.
  • Create and maintain control systems for all departmental resources, financial, material and personnel
  • Create, agree and implement sales, merchandising, advertising and sales promotion plans to meet plans and budgets; maintain after sales reception area to a high standard and ensure effective display of parts and accessories.
  • Continuously monitor Customer Services levels and take corrective action where necessary (training, discipline or new procedures)
  • Utilise monthly accounts to monitor and control profitability and productivity, including workshop efficiency, debtors and working capital.
  • Ensure that all warranty work is carried out within guidelines.
  • Ensure a safe working environment is maintained and employees are trained in safe use of equipment and substances
  • Ensure that the premises and equipment are maintained to a high standard of repair, decoration and presentation as agreed with GM/Board.
  • Ensure that all legal responsibilities are met.
  • Train parts and service staff in service and parts reception duties.
  • Ensure the efficient and timely operation of administrative systems and operating procedures including: monthly stock orders; completion of statistical reports; invoicing of all parts; stock checks; stocks control etc.
  • Resolve all customer parts enquiries and complaints in a competent and timely manner.
  • To hold staff briefings for all staff on a regular basis and a written record kept in minute form
  • Assistance with any other task
The Aftersales Manager we are looking for:
  • A strong Workshop Controller / Assistant Service Manager / Service Manager / looking to take that next step in their career. You will need to have to have strong management and coaching skills gained in a similar role and environment.
  • Possess excellent communication, negotiation and presentation skills.
  • Hold the ability to multi-task and work well in a fast-paced environment producing great results of outstanding customer service and selling.
  • Have an interest in selling
  • Can work across multi digital platforms
  • Hold a full clean UK driving licence.
To Apply for this Aftersales Manager role contact Richard at Situations Vacant
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