Key Accounts Advisor - Fixed Term Contract 12 months

Recruiter
Thefutureworks
Location
Rugby
Salary
20198.00 GBP Annual
Posted
05 Oct 2019
Closes
23 Oct 2019
Job Type
Entry
Contract Type
Permanent
We are currently recruiting for a 12 months Fixed Term Contract for a Key Account Advisor, our client's head office in Rugby, must be an Customer service professional who is used high levels of order entry with a fast and accurate approach.

To maintain a high level of bespoke customer service - fulfilling expectations of all customers with focus on major retailers and key manufacturers.
Key Responsibilities
To deliver a can't be beaten level of bespoke customer service, ensuring a Grade A service offering is provided where a customer grading scheme exists. Ensure all deliveries and requirements are fulfilled on time and in full and be a strong and effective communicator ensuring cross function dialogue in order to provide key service improvements.

Key Accountabilities
Sales order; to ensure you provide the customer with a comprehensive solution to their order through entering all orders each day, make a daily follow up of proformas, checking order progress on a weekly basis, pending order management daily, credit hold management within 48 hours, and call off order management on a weekly and monthly basis. To ensure 100% accurate data entry.
Queries; managing 90% of queries from start through to completion within 48 hours. Having zero non-conformances and ensure no age queries greater than 21 days.
Call management; respond to all calls within 5 seconds, taking 98% of calls from calls presented.