Practice Manager / Health Care Practice Manager - Leading Provider in

Recruiter
The Retail Agency
Location
Welshpool
Salary
,
Posted
08 Oct 2019
Closes
05 Nov 2019
Job Type
Manager
Contract Type
Permanent
PRACTICE MANAGER - DENTAL
(A RETAIL MANAGEMENT BACKGROUND IS CONSIDERED - YOU DONT HAVE TO HAVE DENTAL PRACTICE MANAGEMENT EXPERIENCE AS LONG AS YOU HAVE STRONG RETAIL STORE MANAGEMENT COMMERCIAL EXPERIENCE)
Salary - GBP20,000 to GBP25,000
Company
Our Client is one of the largest and most exciting to work for dental companies in the UK.
They provide excellent training and development.
What experience do I need to apply for this role?
You could have direct Dental Practice Management experience or Retail Store Management experience where you understand the commercial knowledge of making a success of a site under your control.
Person Specification
  • Drive and motivation to run a profitable practice
  • Excellent interpersonal skills to manage key stakeholder relationships
  • Excellent organisational skills including prioritising important deadlines whilst managing reactive business needs
  • Business acumen - analyse data including profit and loss account to make problem solving commercial decisions
  • Demonstrates the ability to lead a team, coach and develop people
  • Ability to have difficult conversations for example around poor performance
  • Demonstrates flexibility
  • Demonstrates a 'can-do' attitude - advocating and championing change
  • Experience of working in a dental (or healthcare sector) environment not essential
  • Integrity and good character (fitness to manage a regulated activity)
  • GCSE C and above (or 4 and above) or equivalent in English and Maths or a Level 3 qualification
Training
Extensive, full training is given.
Key accountabilities
Performance
  • Deliver revenue targets through collaborative relationships with clinicians including regular and effective one to one's to manage contract delivery
  • Create an action plan with the full practice team in order to deliver targets and seek new revenue opportunities
  • Ensure excellent practice regulatory compliance and clinical standards in line with relevant regulations and guidance, responsible for leading any inspections
  • Manage the delivery of key performance indicators for the practice such as clinician hours, revenue per hour and availability
  • Take ownership of practice controllable lines in the P&L namely equipment, property repairs and staff costs
  • Regularly check management information (system review) to identify and action issues around debt and open courses
  • Champion business tools to drive performance such as SMART diaries and smile checkers
People
  • Build and nurture great working relationships with the practice Clinical team, being proactive to retain Clinicians within the practice
  • Recruit, retain, coach and develop the practice support team, leading them to be high performing utilising all company people procedures
  • Ensure all of the team undergoing professional qualifications and CPD receive the necessary support and encouragement to pass within acceptable timescales
  • Ensure the practice support team are inducted and trained in all requirements of their role
  • Support and promote activities coming out of the company engagement programme
Process
Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries, managing recalls, lapsed patients and supporting online booking if offered in practice
  • Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
  • Take ownership to regularly maintain all quality assurance and regulatory standards. (applicable to your location)
  • Ensure that the practice meets the contractual and clinical governance guidance in relation to the safeguarding of children and adults
  • As the responsible person for fire, health and safety, legionella management and Environmental activities, lead the practice safety and environmental culture. Regularly reviewing work activities to ensure they are safe and that procedures are followed
  • Ensure all relevant risk assessments are carried out and implemented
  • Report any accidents, investigate and implement control measures to minimise reoccurrence
  • Ensure all company policies and procedures are adhered to
Patients
  • Lead and coach the team to provide the best quality patient care, creating access and treatments to provide patient choice and meet patient needs. Ensuring you are utilising business tools such as the smile checker
  • Respond to and diffuse issues and any patient complaints
  • Ensure patients and employee data is processed in line with the Data Protection policy and maintain accurate data on required portals such as NHS Choices