Senior Trust Services Partner

NHS Professionals
11 Oct 2019
26 Oct 2019
Contract Type
Senior Trust Services Partner
Vacancy ID: 390
Location: Trust Based - Worcester on-site with requirement for regional / national travel
Salary Details: Band 6 GBP28,100 - GBP36,100 per annum
Working hours: 37.5 hours per week
Vacancy Type: Permanent

About The Role
This critical role for the local NHS Trust provides on-site and remote management and support for the local NHSP Trust Services Team and customer support for the NHSP bank workers (flexible workers) and NHS ward managers, ensuring all contact with NHSP is quick, simple and helpful.
Both the ward manager and flexible worker will look to the on-site Trust Services Team for support during and after the application process and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.
The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the ward manager and flexible worker communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.
In addition to supporting the customer this role will manage, support and develop the onsite team which is made up of Trust Services Partners and Flexible Worker Advisors
Please see attached job description for a full list of responsibilities and accountabilities.

About The Candidate

  • Educated to degree level or equivalent level of experience of working at a similar level in this area.
  • Line Management and supervision of a team
  • On-site Account/Customer Management
  • Writing and/or contributing to business proposals / business cases
  • Presenting to groups
  • Data reporting, analysis, interpretation
  • Complaint handling and conflict management
  • Customer service/retail in an environment where delighting the customer is the core focus
  • Financial management
  • Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers
  • Proactive, interested and engaged approach to relationships and trouble shooting

About The Company

NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.
We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.
We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.
NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.
Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a 'One NHSP' team who feel knowledgeable, confident and empowered.
What perks are we offering in return?
  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave
Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.
We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.