Sales Account Manager

Daisy Communcations
20000.00 - 25000.00 GBP Annual
12 Oct 2019
09 Nov 2019
Job Type
Contract Type

Are you looking for an Account Management role within a leading telecoms business?

We have an exciting role within Daisy Communications for an Account Manager. This role has uncapped earning potential.

Job Title: Sales Account Manager
Hours of Work: Monday to Friday, 09:00am to 17:30pm
Role: Permanent, Full Time
Location: Aston
Salary: Up to GBP25,000

As a Desk Based Account Manager your role will involve being a trusted advisor to your customer base, proactively offering help & advice to ensure they are technology and communications ready for the business market. It is a busy, customer facing role delivering exceptional levels of service consistently alongside meeting sales & retention targets. You will take full ownership for customer accounts, establishing a suitable resolution and solutions for both the customer and the business.

You will own the customer billing number and churn number for your accounts.

You will also receive ongoing coaching and feedback to develop your sales skills.

Your responsibilities

  • To be accountable for a customer base of existing Daisy customers
  • To carry out proactive outbound management of your own customer base on behalf of Daisy
  • To create value and build a strong relationship with your customer base
  • To proactively upskill and self learn
  • To cross-sell and up-sell all Daisy products and services to your existing customers
  • To meet set revenue, churn and product penetration targets
  • Identify and escalate opportunities to sell further products by way of visit or referral
  • Responsible for keeping churn to a minimum
  • Re-sign customers to new contract
  • Work towards set targets, KPI's, goals and objectives
  • Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact
  • Collect Key Decision Maker contacts and contact details
  • Obtain additional information where possible to maximize customer contact details

Why work for Daisy Communications?

We might have more than 500 employees, but we value every single one of them and their contribution which has helped us become one of the UK's leading business communications providers. Without them, we wouldn't be where we are and we like to say thank you with benefits and incentives as well as learning and development opportunities to help them grow with us.

  • You've got an opportunity to join one of the UK's leading business communications providers
  • With us, there's plenty of opportunities for progression. Our in-house Learning & Development team regularly run training sessions, coach staff and offer the chance to gain career-enhancing qualifications
  • We like to reward hard work. We give you access to our fantastic Daisy Deals benefits scheme, as well as a whole host of work incentives - just some of the ways we like to say thank you
  • If sales appeals to you or you're already a seasoned sales professional, our commission structure is extremely competitive and offers fantastic rewards
  • We know that the 9-5 isn't for everyone, so we operate a flexible working policy for our staff

Here are some of the other benefits that we offer???

  • 25 days holidays, plus bank holidays, and the option to purchase up to 35 days
  • An additional day off on your birthday or if you're getting married
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • Auto enrolment following probation into a salary pension scheme
  • Access to exclusive offers on a range of Daisy products