Service Advisor

Recruiter
Spear Recruitment
Location
Warwickshire
Salary
22000.00 - 28000.00 GBP Annual
Posted
15 Oct 2019
Closes
24 Oct 2019
Sector
Charity
Contract Type
Permanent

Service Advisor

Location: Coventry area

Salary: GBP22,000 basic + Bonus with OTE of GBP28,000

Our client, a Franchised Main Car Dealership based in the Coventry area, are currently recruiting for a Service Advisor to join their existing team.

Key Responsibilities:

  • To receive inbound service booking calls from retail customers
  • Meeting and greeting customers into the Service Department
  • Delivering an outstanding customer experience
  • Create/Raise Job cards and allocate service and MOT work to individual Technicians - booking to a maximum efficiency
  • Ensure all Duty of Care products are sold and promoted within the relevant service schedules
  • Upsell ancillary products to customers where it is beneficial to do so
  • To ensure that all bookings are accurately completed, and all the relevant data is included each and every time
  • Updating customers throughout the repair process

Candidate Requirements:

  • Highly focused, very confident, with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers
  • Having an enthusiastic and positive attitude
  • Be confident in ability to upsell on additional products
  • You must hold a full UK driver's license
  • Previous automotive experience working as a Service Advisor is essential, ideally within another dealer

This vacancy is being managed by Charlie Allen at Spear Recruitment Ltd

Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.

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