Team Member - Stoke-on-Trent

Stoke-On-Trent, Staffordshire
15 Oct 2019
20 Oct 2019
Contract Type
Full Time
Team Member - Powerleague Stoke-on-Trent

Powerleague is the original and premier provider of 5 a side football in the UK. It all started in 87 and we are now the world's largest provider with 35+ clubs across Europe.

At Powerleague our goal is to bring our local communities together, sharing the good times, and being proud of where we're from! Our club teams are an essential part of our player's experience, we are an energetic, motivated workforce and have a passion to serve ! We pride ourselves on listening to our customers and taking action!

Team Member- Your Purpose

To create and deliver outstanding customer experience through providing outstanding customer service and maintaining high standards in all aspects of the club.

Team Member - Your Accountabilities

Ensure the front of house (reception and bar) area is always clean and tidy
Administer all bookings and cancellations in line with the company policy
Ensure a full understanding of the internal systems and reporting
Ensure a good understanding of core products and promotions
Keep up to date with current promotions and pricing
Provide correct information to customers and seek to maximising sales opportunities
Deal with all enquires in a professional & courteous manner
Ensure that all league games are well organised
Serve beverages quickly and efficiently
Always adhere to company policies, procedures and licensing laws such as 'Challenge 21/25'
Ensure vending machines are fully stocked at all times
Report any maintenance issues, such as net repairs, pitch flooring etc, immediately

Ensure awareness and understanding of risks when handling customer information
Deliver outstanding customer service, at all times
Be willing to take on jobs on an ad hoc basis

Team Member - You!

Sales focused
Problem solving approach
Commercial acumen
Well-developed communication skills
Customer focused and excellent customer service skills
Well organised and self-motivated
Good written and verbal skills
Good interpersonal skills
Retail and/or hospitality experience

This is an ASAP fill, send your CV today!

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