ACCOUNT ADMINISTRATOR West Midlands
Are you looking for a new Account Administrator opportunity ? if so , then look no further !!
Our clients are looking for a highly organised professional individual to join their successful expanding team to offer support to the Account Managers and effectively interact with other departments including Sales and Business Development Managers and Senior Director.
Ensure any aspects of marketing requirements are managed accordingly with the internal support of relevant departments or outsourced agents.
Manage any adhoc/bespoke product requests, which may if necessary be required to be purchased from an external source. Ensure any incurred expense, which does not fall within the client agreement, related to the contract is recorded and re charged appropriately
Liaise accordingly with external courier services/customs agents utilised, ensuring all stakeholders are aware of any updates/restrictions/delays etc. Where direct contact is not possible, or not required liaise with relevant internal colleagues. Ensure all associated costs are logged and recorded.
Ensure all incoming and outgoing post is processed in a timely manner.
Ensure all general stationery supplies are readily available. Where stationary is required ensure orders are placed in an efficient and timely manner, and all associated costs are recorded.
Ensure all incoming calls to general office are answered within a minimum of 3 rings.
Ensure all client e mails/queries relating to day to day administration are responded to within a period of 12 hours (maximum).
Ensure all orders are processed within a period of 12 hours (maximum).
Excellent organisational and time management skills.
Ability to lead a project using own initiative and working as part of a team.
Ability to create and maintain accurate / accessible and organised documentation.
Excellent communication skills.
Strong listening and questioning skills.
Ability to use email, Internet applications, Operating system provided and tracking tools to support the role.
A proactive approach to problem solving; identifying issues and using initiative and available resources to generate recommendations.
Ability to cope with conflicting demands and to prioritise tasks.
A positive attitude to dealing with people.
Ability to follow quality assurance and operational processes.
Understanding of the importance of personal development and ability to work toward achieving agreed actions.
Ability to work as a part of a team, contributing and sharing best practises/ knowledge / resources and ideas.
Understanding of the importance of demonstrating respect and confidentiality regarding company and client information.
Ability to identify issues and propose solutions before the client brings them to our attention.
If this sounds like you then don't delay send your cv details to us today !