Guest Services Assistant

Black Country Housing Group
Kingswinford, West Midlands
£9.27 per hour
17 Oct 2019
29 Oct 2019
Contract Type
Full Time
We are recruiting for a Guest Services Assistant to join our team at New Bradley Hall. The main purpose of the role is to provide the highest quality of customer service to residents, visitors and employees as well as provide effective administration duties to ensure the smooth operation of the home.

Specific tasks of the role include, but are not limited to:
  • To be the first point of contact for all new enquiries to the home, including leading and managing show rounds of the home
  • To manage Front of House and ensure it is welcoming to all guests and all visitors are welcomed with a professional manner
  • To support the Business Support Assistant with admin-related tasks and provide cover during absences
  • To ensure any leads are managed and that new customers/colleagues are supported and signposted effectively.

The ideal candidate will have knowledge of quality and good practice within a Residential Care setting and experience in creating and maintaining administration and financial record systems.

Key Details
  • Based at New Bradley Hall, Kingswinford
  • 25 hours per week, which may include weekends and bank holidays
  • £9.27 per hour
  • The post holder will be subject to a six month probationary period
  • The post holder will be subject to a satisfactory DBS Check

Black Country Care is a recognised and trusted provider of care in the local area. We pride ourselves on delivering high quality care to our customers and providing a supportive, positive environment for our care colleagues.

New Bradley Hall is our new 66-bed residential care home in Kingswinford, which opened in May 2018. We are looking for compassionate, dedicated and caring people for our established team. It will be a purpose-built home which is specially designed and dementia friendly.

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