Customer Care Administrator

Recruiter
Tirebuck Recruitment
Location
Solihull, West Midlands
Salary
£18,000 per annum
Posted
17 Oct 2019
Closes
31 Oct 2019
Ref
1282308282
Contract Type
Full Time
Job Title: Customer Care Administrator
Salary: £18,000 - £22,000 depending on experience
Location: Tyseley, Birmingham
Hours: 8.30am - 4.30pm Monday to Friday

A reputable, friendly and successful organisation within the construction industry is seeking a highly organised, adaptable and customer-focused individual to join their busy Customer Care team. This is a busy and varied role where you will be responsible for coordinating the maintenance team to ensure ongoing projects and ad hoc requests from customers are completed in a timely and satisfactory manner.

Working in a friendly and fast-paced team your day to day responsibilities will include:

- Administration support for the Customer Care Supervisor to control works that are
in progress and to complete jobs
- Act as a key point of contact between customers, maintenance teams, sites and
subcontractors
- Managing and recording information regarding all active works and customer cases
- Provide contracts managers with regular updates of outstanding works on live sites
- Effective communication with residents to assist and coordinate completion of
works
- Producing weekly and monthly reports for customers regarding outstanding works
- General administration as required

Skills and experience

- Good level of general education
- Previous customer service and administration experience
- Strong communication skills and good attention to detail
- The ability to manage multiple priorities and liaise with different teams and
third parties
- Strong IT skills
- A team player with a strong ethic
- Experience working within the construction/property industry, or scheduling
engineering work would be desirable although not essential

In return this organisation offers excellent working conditions and the opportunity to progress.

If you have the relevant skills and experience please apply immediately.

If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position.

Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd.

Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.

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