Customer Service Administrator

Trinity Personnel
Kidderminster, Worcestershire
£17000 - £20000/annum Negotiable on experience
18 Oct 2019
25 Oct 2019
Contract Type
Full Time
A well-established manufacturing company based in Kidderminster have an excellent opportunity for a Customer Service Administrator

Main purpose of the role

To resolve Manufacturing complaints and queries in an effective and timely manner ensuring good customer relations are maintained.

Main responsibilities

* Liaising with customers and assisting with queries via phone/email/fax/post

* Updating systems and providing accurate, valid and complete information

* Handling complaints and/or problems pertaining to customer orders

* Resolving order issues, providing appropriate solutions and alternatives in a timely manner

* Co-ordinate with sales and other appropriate departments in resolving complaints

* Check stock availability and appraise customers on alternative products when required item is not available

* Arranging to post out information or goods in a timely manner to customers

* Follow up with customers to ensure satisfactory resolution

* Interact with Accounts Receivables team regarding Credits and Debits

* Maintain and update database as required

* Assist sales department in busy periods as required

* Advise Production of complaint trends

Skills & Knowledge Required

* Customer service experience

* Good communication skills, verbal & written

* Good Negotiating skills

* Accuracy & attention to detail

* Well organised

* Good IT skills, confident using Microsoft office packages

* Self-motivated

* Experience of using CRM systems would be beneficial but not essential

Salary: Negotiable

Full time hours

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