Customer & Aftersales Technical Support

Recruiter
The Recruitment Link Limited
Location
Stafford, Staffordshire
Salary
Competitive
Posted
18 Oct 2019
Closes
01 Nov 2019
Ref
1268343807
Contract Type
Full Time
Our client is a leading supplier of specialist products for the plumbing and heating industry, supplying to trade and retail customers and the building industry.

They currently have an opportunity in their technical department for a customer focused support person to ensure customer queries and requests are processed promptly and efficiently.
  • Technical assistance to external and internal customers
  • Resolve customer queries (internal and external) and provide effective responses, solutions or support
  • Facilitate and co-ordinate engineer site visits
  • Maintain and develop nationwide coverage of subcontracting engineers
  • Develop and deliver product and process training to subcontracting engineers
  • Facilitate and co-ordinate on-site product commissioning projects
  • Maintain costs of site visits within set budget
  • Facilitate warranty claims

Requirements

The role would suit applicants with a strong background in plumbing, heating, HWS etc who is maybe looking to move away from a hands-on role to a more office based role, providing support with their knowledge, with the option of some site work for repairs etc.

A generous salary is on offer, negotiable depending upon experience.

This job was originally posted as www.totaljobs.com/job/88015284

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