Service Coordinator

Burntwood, Staffordshire
18 Oct 2019
26 Oct 2019
Contract Type
Full Time
Our Burntwood based client who are a Light Engineering Company are recruiting for a Service Co Ordinator to join them on a Permanent basis.

You will be working as part of a successful team t o ensure that work is carried out in a timely manner and ensuring customer satisfaction at all times.

Role Purpose


* To ensure effective management of communications with primary focus on external customers and service engineers.

* To ensure the effective and efficient planning of service work on a monthly basis and the maximisation of recommendation opportunities.

* Achieve weekly and monthly KPI's/SLA's as directed.

The Role

* Booking and planning of recommendation jobs.

* To manage "live" jobs prior to delivery to completion, Identifying jobs on a rolling basis

* If necessary, confirming planned service visits with customers at least 24 hours before the due date.

* To liaise with customers and engineers on a daily basis ensuring the relationships are enhanced and developed

* To undertake the advance planning of scheduled service liaising with supply chain to ensure that parts are JIT

* Organise follow up visits to customers by engineers.

* To manage incoming communications in an efficient manner portraying a professional approach at all times

* To deal with service and breakdown queries as necessary, routing calls as appropriate

* Attend daily PDA meetings and participate in the feedback of issues arising from previous days work

* Produce reports as necessary for customers, to include agreed KPI's

* Identify opportunities to develop the customer relationship both internally and externally

Hours : Monday - Friday 8.00 am - 5.00 pm

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