Business Consultant

Oakland Recruitment
23000.00 GBP Annual
18 Oct 2019
23 Oct 2019
Job Type
Contract Type

As the UK's leading parcel delivery business, operating on a UK wide basis, you'll no doubt have seen our vans on the road. We have over 40 years behind us and know what makes our operation tick - fantastic people and amazing service, delivered via state of the art technology to ensure an incredible customer experience. And that's why we're so successful.

Hours of Work - Monday to Friday 9am to 5

Key responsibilities of this role include:?

  • To proactively call existing customer base through a pre-defined call matrix

  • To achieve an average daily outbound talk time of 2 hours and 15 minutes by making a minimum of 45 outbound dials to connect with 25-30 customers

  • To find mutual satisfaction resolution to all queries raised by a portfolio of customers and to secure long-term account retention

  • Seeking revenue growth opportunities within a portfolio of accounts

  • To update and maintain all customer information held within Salesforce

  • Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels

  • To complete Annual Price Increase for all accounts within portfolio