Service Desk Team Lead

Xpertise Recruitment Ltd
20000.00 - 25000.00 GBP Annual
19 Oct 2019
23 Oct 2019
Contract Type

Service Desk Team Leader | Worcester | Circa GBP25k

Xpertise are recruiting for a specialist in providing high end and innovative broadband to rural areas in the UK.

Our client are looking for a Team Leader to join the demanding support desk team, the candidate will need to have experience in leading a previous team and ideally has experience in IT and Telecoms.

Key Responsibilities

  • Manage the team of service desk who will be responsible for servicing, maintaining and upgrading a wireless network.
  • Check quality of work and ensure company standards are met.
  • Motivating staff and leading the team to achieve targets.
  • Reporting on progress towards network KPI's.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Maximising network performance by monitoring performance and troubleshooting network problems and outages


  • Proven experience as a Support Desk Team Leader or similar role
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to remain calm in stressful environments
  • Organisational skills and the ability to prioritise your workload
  • Ability to manage, motivate and develop your team
  • Proficienct in English with excellent communication skills

Xpertise Recruitment are acting as an employement agency. If you would like to learn more about the role, please contact James Whitehead at Xpertise.