Regional Compliance Manager

Recruiter
Hermes
Location
Birmingham
Salary
31764.00 GBP Annual
Posted
21 Oct 2019
Closes
25 Oct 2019
Job Type
Manager
Contract Type
Permanent
As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more and Be customer obsessed. We run our business by these values and they are reflected in all of our roles.

About the role:
  • First and foremost the Regional Compliance Manager will drive and take ownership for continuous improvements on ETA (Estimated Time of Arrival) through driving exceptional customer experience
  • Lead and motivate the Compliance Team
  • Responsible for Interviewing, selecting and the onboarding of new Compliance Managers
  • Ensure that KPI's are achieved and that poor performing or non-compliant Couriers are dealt with effectively.
  • Inspire performance and mentor Compliance team members through 1-2-1's and objectives
  • Ensure the Compliance Team are proactive in driving efficiencies and provide 'Strategic Thinking'
  • Analyse reports to identify compliance failure points and work with Compliance Managers and the Field Team to ensure that non-compliance is identified and managed in an effective manner
  • Responsible for the production of daily and weekly MI analysis
  • Deal with escalated regional claims andenquiries
  • Support the Regional Delivery Manager and Divisional Compliance Manager when required during busy periods and absence
  • Support with weekend coverage on a rota basis as agreed with the Divisional Compliance Manager
Requirements:
  • Self-motivation with the ability and drive to get things done
  • Previous people-management experience with a particular emphasis on support, coaching, motivation and getting the best out of others
  • Experienced in data analysis and the ability to understand the issues and actions that drive the data
  • Problem solving and planning effective contingencies and solutions
  • Professional appearance, articulate and be able to communicate confidently at all levels
  • Strong understanding of Excel, Word and Powerpoint with the ability to create spread sheets and pivot tables to analyse data
  • Ability to create informative presentations which communicate information visually
  • Current UK driving licence
Benefits:
  • Bonus
  • Car
  • 26 days holiday
  • Opt in benefits
"To all recruitment agencies: Hermes does not accept agency resumes. Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location. Hermes is not responsible for any fees related to unsolicited resumes."