Customer Service Coordinator

Encore Personnel
20000.00 - 21000.00 GBP Annual
22 Oct 2019
23 Oct 2019
Contract Type

Encore are recruiting an experience Customer Service Coordinator to join a well-established team based in Evesham. This role will be working Monday to Friday between 8.30am and 5.30pm and the salary will be starting at GBP20,000 to GBP21,000 per annum.


  • Hours of work: Monday to Friday between 8.30am to 5.30pm
  • Salary will be GBP20,000 to GBP21,000 dependant on experience
  • Onsite parking
  • Full training provided

Key Responsibilities:

  • Answering telephone calls and responding to all client queries quickly and accurately.
  • Accurately inputting collection and delivery information on the internal system including verifying the contact name, department and location/postcode, ensuring correctness.
  • Working with each customer's systems and carrying out all administrative tasks for each customer's account.
  • Coordinate urgent movements of customer's products in a timely fashion
  • Investigate any transaction queries and discrepancies.
  • Share ideas and provide suggestions on continuous improvement.

The Candidate:

  • Demonstrate success in a previous customer facing and relationship management or similar role.
  • Understanding of stock management preferable.
  • Excellent IT skills including Excel, Word, Powerpoint and databases as well as understanding of SAP.
  • Demonstrate excellent attention to detail.
  • Able to multi-task and to prioritise key/important tasks.

Encore Personnel are an Equal Opportunities Employer. Specialist Recruiters in the Technical/engineering, Industrial, Driving, Energy, Professional and Contact Services sectors. Supplying nationally. Encore offer a "refer a friend" reward scheme where you could receive a gift of up to GBP500.