Team Leader Job Coventry
Your new company
This business offers IT support and training across the UK. Based in the Coventry, this business works closely with the Government to provide digital support and is looking for talented people to support a growing business.
Your new role
To work with and supervise a call centre booking team of up to 13 FTE staff. Ensure that the team responds to inbound calls effectively and lead by example, taking responsibility for escalated enquiries. Take a lead in team training, development and management. Maintain efficient and prompt internal and external communication to all stakeholders. You will be responsible for ensuring self and team members are kept informed on any updates to Government policy affecting visa applications, and ensuring new staff are submitted for BPSS checks.
What you'll need to succeed
You will need to have previous experience managing a call centre team, with a proven ability to take your own initiative to innovate and deliver improvements within a call centre environment. You will need excellent oral and written communications skills as well as supreme attention to detail, as the role will require you to train up staff and provide feedback. The role requires an ability to work in a high-pressure environment with multiple competing deadlines. You will need to be efficient in using office software packages, including Microsoft Office and bespoke CRM systems.
What you'll get in return
A temporary placement earning GBP14.78 per hour including holiday, you will be working 35hrs a week. Their office is located in a great location in the centre of Coventry, with easy access to public transport and the nearby high street. This is an exciting company and you would be working with an excellent team in a great working environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.